Raymond Terry, Jr.

• Dedicated technical and administrative experience in retail and office settings.
• Respected builder and leader of focused teams; instill a shared, enthusiastic commitment to customer service. Lead by example and ensure the execution of all company operations policies.

Areas of Expertise

Professional Experience

Operations Manger, 3/09 to present

Customer Service Representative, 3/09 to present

Hired as operations manager to handle the day to day “behind the scenes” operation of the company. Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance.  

Selected Contributions:

• Process and maintain company personnel and payroll records.
• Process and maintain corporate financial records.
• Process monthly bank reconciliation.
• Process incoming invoices and bills for payment.
• Maintain inventory and reorder drinks for stores as needed.
• Set up company payroll, credit card authorization system, and VOIP phone system.

Office Manager, 6/08-3/09

Previous Positions: Customer Service Rep, Store Manager, 9/03 to 6/08

Advanced to increasingly responsible positions, culminating in management role with oversight for a variety of issues within the corporate office. Directed 10 employees between 2 separate stores and managed, sales, inventory, marketing and cost controls. Maintained high standards in customer service. Selected Contributions:

• Process incoming invoices for payment.
• Responsible for month-end bank reconciliation.

Education and Training

A.A.S. IN ACCOUNTING; CERTIFICATE IN BUSINESS MANAGEMENT

Major: Computer Networking
Courses Taken: Introduction to Networking, Managing Windows XP Professional and
Managing Windows Server 2003, Active Directory in a Windows 2003 Environment.
Made Honors list for Winter Quarter 2005.

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